Privacy Policy

1. Introduction

silentzenithis SARL ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our educational platform comparison services and visit our website at silentzenithis.top.

2. Data Controller Information

The data controller for your personal information is silentzenithis SARL, a company registered in Luxembourg with registration number RCSB963258. Our registered address is Grand-Rue 75, 3976 Dudelange, Luxembourg. You can contact us regarding privacy matters at privacy@silentzenithis.top or by phone at +352 24214354.

3. Data We Collect

We collect and process various types of personal data to provide our educational platform comparison services effectively. The data we collect includes:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Communication Data: Messages, inquiries, and correspondence you send to us through our contact forms or email
• Service-Related Information: Learning goals, educational preferences, budget requirements, and other information you provide during consultations
• Website Usage Data: IP address, browser type, device information, pages visited, and interaction data collected through cookies and analytics
• Technical Data: Login information, usage statistics, and system logs for security and operational purposes

4. How We Use Your Information

We process your personal data for specific purposes based on legitimate legal grounds. Here's how we use your information:

• Service Provision: To provide educational platform comparison services, consultations, and personalised recommendations
• Communication: To respond to your inquiries, provide customer support, and send service-related communications
• Business Operations: To manage our business relationships, process payments, and maintain accurate records
• Website Improvement: To analyse website usage, improve user experience, and optimise our services
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Marketing: With your consent, to send promotional materials about our services and educational insights

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

6. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfil our contractual obligations and provide requested services
• Legitimate Interests: For business operations, website analytics, and service improvement
• Legal Obligation: To comply with applicable laws and regulatory requirements

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, including web hosting providers, email services, analytics providers (such as Google Analytics), and payment processors. All third parties are required to maintain appropriate security measures and use your data only for the purposes we specify.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Contact information and communication records are typically retained for up to 7 years for business and legal compliance purposes. Website analytics data is retained according to our analytics provider's retention policies. You may request deletion of your data at any time, subject to our legal obligations.

9. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for consent-based processing at any time

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

12. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.

13. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

14. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with data protection laws. In Luxembourg, you can contact the Commission Nationale pour la Protection des Données (CNPD) at cnpd.public.lu.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

16. Governing Law

This Privacy Policy is governed by Luxembourg law and the General Data Protection Regulation (GDPR). Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the Luxembourg courts.